Shipping Information & Policies
(By purchasing on NewYorkHairmall, users are agreeing to comply with and understand all our policies.)
Same Day Shipping Policy:
In order to have your items shipped out on the same day you order it, you must order before 5PM EST on Monday through Fridays and before 9:30AM on Saturdays. Express packages must be ordered before 3PM EST on weekdays to guarantee same day shipping. Same day shipping does not apply to all items, some may take 1-3 business days to arrive from different warehouses. (*Please also note, this does not mean that your order will be delivered your destination on the same day. All orders take regular shipping days as per instructions of USPS and UPS.)
General Shipping Information:
Some of our packages are sent by UPS. If you chose UPS or UPS was chosen for you, please check your tracking number for the latest updates about your order. Please note, UPS does not deliver on weekends. If the order is past due, there is no scheduled delivery date, or the tracking information lists an exception or note that the package has stopped moving on to its destination, please contact customer support and we will file a claim.
Refer to WWW.UPS.COM
UPS GROUND: 4-10 business days
UPS 2 DAY SAVER: 2 business days as long as the order is made before 3pm EST
UPS NEXT DAY AIR: overnight shipping as long as the order is made before 3pm EST
Most of our packages are sent by USPS. Even though stated 2/3 Day Priority Shipping, this is not a guarantee as per USPS shipping policies. Packages generally take 2-8 business days to deliver after shipment date, but can take longer. In particular, Hawaii, Puerto Rico, and Alaska can/will take longer than the stated 2-3 business days stated. (Please note, "business days" means full business days, not counting the time it takes for processing). USPS only offers Delivery Confirmation which is not tracking, but will let you know when the item has been delivered. Customers can file a claim with USPS after 7 business days for priority mail if the package is still not yet delivered. The only guarantee delivery date is by expedited mail.
USPS Priority Mail: 2-10 business days, delivery confirmation unless orders are over $100 and will be sent as signature confirmation packages.
USPS Priority Express Mail: 1-3 business days, depending where you are located. Insured and signature confirmed, unless requested to be waived.
International Mail: We are not responsible for any duties, taxes or additional charges that may be charged by customs for any international deliveries.
USPS First Class International Mail: 14 business days or more, not insured, and not suggested. NewYorkHairmall is not responsible for delayed delivery time after processing and lost packages. Since it is not insured, NewYorkHairmall cannot guarantee a complete investigation of such packages and suggest only using it for items less than $100. It is generally dependable, arriving with a week or two 95% of the time. Packages can "sit in customs" for up to 4-6 weeks.
Lost package claims may be filed between 45-90 days after shipment.
Customers use this method at your own risk.
USPS International Priority Mail: 7-10 business days, insured and dependable.
USPS International Priority Express Mail: 3-5 business days, insured and dependable.
Pick Up: Our consumers can also schedule pickup services at our retail location, only located in Brooklyn, NY, 11226. Please call the customer service line for more information.
Refunds will only apply if UPS or USPS cannot fulfill their guarantees. However, if they cannot be fulfilled due to circumstances out of their control as per their policies, refunds are non-eligible. Please look at USPS and UPS terms of service to verify if your package is eligible for a refund
Once the order has been shipped out of the warehouse, NewYorkHairmall is not responsible for lost or delayed shipment. The responsibility passes onto our carriers USPS or UPS. Please understand we can only start investigations for your packages only after 7 business days have passed since the shipment date unless the package is expedited. Thank you for understanding.